Return & Exchange Policy
At The Perfume Society, we are committed to providing our customers with quality products and excellent service. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
1. Unopened Products
We accept returns or exchanges for unopened products within 3 days of purchase. To be eligible, the product must be in its original, unused, and sealed condition, with the original invoice.
2. Opened Products
Once the product packaging has been opened or the product has been used, it **cannot be returned or exchanged**. This is due to hygiene and product safety considerations.
3. Decant Products
All decant products are final sale and are not eligible for returns or exchanges.
4. Product Performance & Fragrance
Issues relating to fragrance preference or performance, such as a scent not being as expected, personal preference, or the perfume not lasting as long as expected, will not qualify for a refund or exchange.
5. Exchange Conditions
Exchange requests must be made within 3 days of purchase and must include the original invoice. The product must be completely unopened, unused, and in its original sealed packaging to qualify for an exchange. Any product being returned for an exchange must be securely and properly packed by the customer to prevent damage during transit. Products received damaged due to insufficient or improper packaging will not be eligible for an exchange.
6. How to Request a Return or Exchange
To request a return or exchange, please contact us via WhatsApp at 92339 4231105 and provide your order details. Our customer support team will assist you with the process.
7. Customer Support
If you have any questions or concerns regarding our return and exchange policy, please contact us on: WhatsApp: +92 339 4231105 Thank you for choosing The Perfume Society. We truly appreciate your support and look forward to serving you.
