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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

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Orders & Shipping
1. Do you have original perfume for men and women?

Yes, we are one of the biggest importers and wholesalers of 100% authentic perfumes in Pakistan supplying original branded women perfumes to multiple retail stores in different cities in Pakistan. We entered the E-commerce industry with the name The Perfume Society in 2026.

2. Do you guys suggest luxury perfumes to customers?

Yes, we do offer complimentary perfume consultation to our clients and help you select your signature perfume.

3. What is the delivery time?

Delivery time is max 7-10 working days. Most of the orders are processed within 2 days however in some cases orders are delayed but no longer than 10 working days.

4. How do I place an order?

Placing an order is very simple, we have designed our website in such a way that it welcomes our visitors and makes the order processing very simple. You can create and account or even check out as a guest. Also, you can place an order by calling us or leaving a message on WhatsApp at +92339 4231105

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5. What payment options are available?

We encourage online transfers or bank deposits however we also have an option of COD.

6. How do I track my order?

Once the order is dispatched, the tracking number will be sent to you via WhatsApp and you can track your order.

Return & Refunds Policy
1. Return & Exchange Policy

At The Perfume Society, we are committed to providing our customers with quality products and excellent service. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

2. Unopened Products

We accept returns or exchanges for unopened products within 3 days of purchase. To be eligible, the product must be in its original, unused, and sealed condition, with the original invoice.

3. Opened Products

Once the product packaging has been opened or the product has been used, it **cannot be returned or exchanged**. This is due to hygiene and product safety considerations.

4. Decant Products

All decant products are final sale and are not eligible for returns or exchanges.

5. Product Performance & Fragrance

Issues relating to fragrance preference or performance, such as a scent not being as expected, personal preference, or the perfume not lasting as long as expected, will not qualify for a refund or exchange.

6. Exchange Conditions

Once the order is dispatched, the tracking number will be sent to you via WhatsApp and you can track your order.

The product must be completely unopened, unused, and in its original sealed packaging to qualify for an exchange.

Any product being returned for an exchange must be **securely and properly packed by the customer** to prevent damage during transit. Products received damaged due to insufficient or improper packaging will not be eligible for an exchange.

7. How to Request a Return or Exchange

To request a return or exchange, please contact us via WhatsApp at +92 339 4231105 and provide your order details. Our customer support team will assist you with the process.

8. Customer Support

If you have any questions or concerns regarding our return and exchange policy, please contact us on: WhatsApp: +92 339 4231105 Thank you for choosing The Perfume Society. We truly appreciate your support and look forward to serving you.